Let’s take your NOC Services to new heights together
- Reduce cost
- Increase Revenue
- Deliver Better Security
Noc
Looking for an affordable and reliable NOC Solution?
If you are working with a team then there might be a point where you will not be able to cope up with the latest trends and demands. It can cause in –
- Your service desk can’t match up with the defined goals
- Unresolved tickets
- A team member will not be able to deliver complete end to end management, tickets can get back to deal
24*7 service turned as the must have functionality in the process
Netrefine can be a part of your system
Our Success
Five Pillars of NOC Support to gain extended flexibility
SENTRY
- Addressing Priority 1 incidents between 5 pm and 5 am and round-the-clock on weekends
- Providing live phone assistance
- Extended Support Beyond Office Hours
- Coordinating with vendors during incident escalation
- Resolving critical incidents between 5 pm and 5 am, plus continuous coverage over weekends
- Smooth transition and briefing on incidents at the beginning of the business day
WATCH
- Continuous 24/7 Monitoring and Priority 1 Issue Resolution
- Complete incident resolution and management
- Engage vendors for escalation as necessary
- Round-the-clock live monitoring
- Escalate incidents selectively, prioritizing physical intervention or expenditure
- Assessments of hardware and software for audit purposes
CARE
Ongoing Monitoring and Upkeep
- Encompasses all WATCH features, with additions:
- Monitoring and fixing backup issues
- Quarterly testing to ensure successful restoration
- Deployment of patches by NOC
- Monthly reports on device health
- Exclusive rates on project services
IGNITE
Comprehensive Administration
Incorporates all CARE components, alongside:
- Management of users and objects
- Initiating server restarts proactively or on request
- Troubleshooting global policies
- Analyzing and resolving system performance issues
IGNITE SECURE
Implementing Top Security Measures With a Team of Security Experts
- Monthly compliance checks adhering to ISO27001, CIS, and NIST standards
- Quarterly training for end-users to enhance security awareness and mitigate potential threats
- Managing Microsoft Azure security according to best practices
We advocate for your right to choose the tools for your Managed Service Provider
That’s why our NOC team operates within your chosen toolset
For MSPs lacking or opting out of managing their RMM tool, we present Comprehensive NOC Support
- Asset oversight
- Remote surveillance
- Deploying applications
- Automated supervision and alerting
- Remote accessibility/control
- Issue tracking
- Scheduled maintenance
- Managing patches
Getting your NOC services setup is easy
SIGN-UP TODAY
01
documentation & discovery
02
training & go live
03
Beyond NOC
NETREFINE offers additional support to help reduce costs, grow revenue and provide better security for your clients
RMM Admin
Engaging outsourced RMM presents numerous advantages
We have 3 options of RMM support. Choose what best fits your needs today. For a fraction of the cost of a dedicated, in-house engineer, we optimize and maintain your RMM investment.
- Enhanced productivity
- Elevated service performance
- Flexibility
- Employee retention
- Supervised upkeep and enhancements
We offer three RMM support options. Select the one that aligns best with your current requirements
RMM Configuration
New to your RMM tool? Let us pave the way for your success
- Setting up monitoring and alerts
- Advisable patching protocols
- Configuring the virtualization manager
- Integrating with PSA
RMM Health Check
Uncertain about your RMM status? Let us assess. Ensuring accurate client, contract, and location setups
- Reviewing service plans and groups
- Integrating PSA, encompassing service boards, ticket mapping, and statuses
- Refining tickets to minimize unnecessary alerts
- Customizing monitors and alert formats
- Establishing patch management protocols
- Assessing essential plugins like A/V, backup, and virtualization
RMM Virtual Administrator
At a fraction of the expense of an in-house engineer, we enhance and uphold your RMM investment.
- Craft and implement a tailored RMM best practices plan
- Comprises setup and upkeep of monitoring, scripting, reporting, patch management, and additional aspects
- Assess and refine alerts and tickets as needed
- On-request RMM module training for your engineers to optimize tool utilization
- Choices for script creation, report formatting, and transfers
SOC
Are security alerts, monitoring, and resolutions affecting your customer service and your engineers’ peace of mind?
Did you know?
- Around 81% of breaches aim at SMBs
- Cyberattacks can cost SMBs up to $84,000 or higher for remediation
- 95% of cybersecurity breaches result from human error
Considering that 62% of SMBs admit to lacking the expertise to handle security adequately, we’ve collaborated with top-tier experts in the field
Netrefine Shield IT Solution
Minimizes security incidents
Remediates the incidents with minimal intervention from you
Proactively reports on the health of your network
With our simple per site pricing, you’ll save your customers money and grow your margins – all while you sleep better knowing that your clients’ data is safe
SOC Standalone
- 24×7 security monitoring ONLY
- No remediation
SNOC Watch
- 24×7 NOC
- SOC monitoring
- SOC remediation
SNOC Care
- 24×7 NOC
- SOC monitoring
- SOC remediation
- NOC remediation
- NOC proactive maintenance
SNOC Ignite
- 24×7 NOC
- SOCmonitoring
- SOC remediation
- NOC remediation
- NOC proactive maintenance
- NOC/SOC service requests (MACD-Up to 1 hr.)
- Review of required plugins such A/V, backup and virtualization
And you can layer RMM Virtual Admin over any of these options—using either your existing RMM tool or our new NETREFINE RMM offering
Professional Services
Exclusive IT projects present an excellent opportunity to increase revenue and expand your service offerings. These projects may range from migrating to M365 to implementing MFA across your client’s network.
Our professional services team
possesses the
- Expertise
- Technical expertise
- Insight into MSP business operations
to effectively convey your worth to current clients and act as an impressive introduction to potential ones.
See what our customer says about us
Our customers provide valuable opinions about our IT & services and Support.
Nalini Nand
“Vinit was great at communicating and available most times even with the difference in time zones. Work was completely quickly and accurately.”
Shahaf Levi
“Vinit finished the job in the speed of light. Was available to start straight away and successfully find the problems and solved them. Will hire him again for any server /DNS issue without hesitation. 5/5.”
Alex Brauer
“Vinit is a very dedicated professional and has been a great assistance in setup and maintenance of our systems.”
