Cost-effective Help Desk Response and Resolution
Is Helpdesk Support Draining Your MSP's Resources?
As an MSP, your primary focus revolves around alleviating your clients’ pain points. Among these, consistent, top-notch customer support and service remain paramount for MSP clients.
However, they often encounter challenges—lack of available personnel when needed or facing subpar response times and overall service quality. When your team is unable or hesitant to provide round-the-clock support, finding immediate solutions becomes a pressing concern.
Attempting to bridge these gaps becomes a scramble, yet securing on-demand, MSP-ready technical talent feels akin to finding a needle in a haystack. Moreover, when found, the expenses associated with retaining and nurturing such talent can significantly impact your bottom line.
Enhance Efficiency with Affordable, MSP-Trained Helpdesk Support
24*7 full time
We provide our services for 24*7 services to our clients, so they can have peaceful nights.
Resolve issues on call
Our team resolves issues on call and instantly provides you with the solution.
Back Up
We always have backup resources for you on weekends, day off, there is no gap from our end we make sure.
Fixed Price
Netrefine offers fixed prices. There are no modifications in cost, with a fixed price you can assure that it is an accurate price.
Additional Proof Stats + Benefits
The Helpdesk Serves as an Extension of Your Own Team
Helpdesk support not only relieves your staff during nights and weekends but also offers extensive added value. With over two decades of experience in the MSP realm, we handle the nuanced tasks that collectively make a significant difference.
Performance & preventative maintenance reports
Desktop-level backups
Patch management and deployment
Live customer phone support
Desktop performance management
Gray-labeled initial call answer
Windows, Mac and mobile support
Administrative tasks
Virus/malware removal
Software installations
Added Proactive Maintenance for Workstations
24×7 alert monitoring and remediation
AV management
Patch management
Backup management
Getting Your Helpdesk Support Setup is EASY
Kick-off
Initial kick-OFF request
01
Setup
MSP RMM Setup
02
Training & Go Live
Training & go-live with client
03
Still have Questions? We’ve got Answers
Check out our list of frequently asked questions for quick and helpful insights. If you don’t find the information you need, don’t hesitate to reach out to us. We’re always happy to provide more detailed answers and help you in any way we can.
I have concerns about going off-shore. How is the quality of the engineers?
- Netrefine Team is in the “westernized” part of India
- All engineers go through Netrefine Certified Communication training and Technical Bootcamp
- Heavy focus on communication skills during recruitment and development
- All engineers are university educated, MSP trained
What about compliance requirements?
- Netrefine is HIPAA compliant & can provide a BAA
- Partners can isolate their clients from Netrefine support as-needed
What if I don’t have time to manage an outsourced team now?
- Once you set your custom success parameters, KPIs, and SOPs, we manage from there
- Supported through bi-weekly call
- We are a mature Helpdesk with over 20 years of experience that requires little hand holding
How do I know my data will be secure?
- We are SOC 2 Type II Compliant
- Partner controls what data we can and cannot access (VDI)
- Netrefine engineers undergo documented background checks
- Engineers work from Azure terminals – Partner can whitelist/blacklist specific IPs
- Internal SOC/SIEM deployed with all security protocols in place
See What Our Customer Says About us
Our customers provide valuable opinions about our IT & services and Support.
Nalini Nand
“Vinit was great at communicating and available most times even with the difference in time zones. Work was completely quickly and accurately.”
Shahaf Levi
“Vinit finished the job in the speed of light. Was available to start straight away and successfully find the problems and solved them. Will hire him again for any server /DNS issue without hesitation. 5/5.”
Alex Brauer
“Vinit is a very dedicated professional and has been a great assistance in setup and maintenance of our systems.”
